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Frequently Asked Questions

GeneralOur Managed ServiceDisk ImagingEmail Archiving SolutionsLaptop BackupVirtual MachinesEnterprise Backup SolutionsDisaster Recovery Systems
What makes you different?
Do I need to install backup agents on my servers with your service?
What about my remote sites? Can you back them up?
What about the network bandwidth from the remote sites?
I am using tapes right now. How would using you make my life easier?
I need a file back from two weeks ago or years ago, can you do this?
What about the permissions of my files. Do they get backed up and restored too?
I need you to make some changes to the backups. Do I have to pay for this?
Auditing is very important to me - how do I know what has been backed up?
A user needs a file back, but they cannot remember where it was, exactly what it was called or even when it got deleted. How do I restore that?
I want to find out more about you and see if your service fulfils my requirements?
Where are the backups stored?
We have multiple sites, with servers at many locations. How do you deal with that?
How many versions of my data do you keep?
I need to retain and archive several years’ worth of data. Can you do this?
I have heard a lot about data de-duplication and compression. Do you do this?
How many servers can be backed up with your service?
Do you monitor the service?
How do I know what is going on with my backups?
Can you take an image of a physical server?
I do not want to shut a server down to take the image. Can you do this while we are using it?
What formats are the images taken in?
Can these images be started in a virtual environment?
Can these images be used to rebuild a physical server?
Can I restore an individual email?
HR have asked me for all emails sent between certain parties over a specific date range. How can I do this?
Can individual users access the archive?
Exchange has become corrupted - can I restore the entire Exchange database?
I have been caught out in the past and the Exchange backups have not been any good. What do you do to make sure I have a valid backup?
How many mailboxes are included in your email archive?
How many laptops are included in the service?
Will it backup when the laptop is not in the office or on the company VPN?
Is the laptop encrypted when going over the internet?
I have been using it on 200 laptops, but I now need to change what is backed up. Do I need my team to go around each laptop to make the change, or can you help with this?
What Hypervisors do you connect to?
One of our critical servers which has several terrabytes of virtual disks has failed. How soon can I have it up and running from the backups?
I need my mission critical servers backed up frequently during the day. Can you do this?
What databases do you backup?
Our very large and important customer database needs to be backed up several times during the day - can you do this without adversely impacting our systems?
Onsite disk based backups sound great, but what happens if there is a major disaster in my server room?
How can I use these backups at the other site?

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Frequently Asked Questions

Contact Us To Discuss Your Requirements 0844 800 5532
How to Choose a Backup Service Provider to Disaster-Proof Your Company
October 19, 2016 8:54 am
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